Is there a minimum period of time I have to commit to?
YES, WE OPERATE A MINIMUM OF A 12 MONTH CONTRACT, BUT WE DO OFFER A FREE “TRY BEFORE YOU BUY” TRIAL DOWLOAD.
How long is the free trial period?
14 DAYS
Do you offer training on the use of the system?
YES, ABSOLUTELY. WE OFFER VIDEO TUTORIALS OR LIVE WEB BASED TRAINING; YOU CAN CHOOSE EITHER OR BOTH. THE VIDEO TUTORIALS ARE FREE. THERE IS A SMALL CHARGE FOR LIVE TRAINING, BUT YOU DO GET 4 HOURS FREE PER YEAR INCLUDED IN THE STANDARD SUBSCRIPTION PACKAGE.
Can I get a one-to-one product demonstration?
YES, WE CAN ORGANISE AN INDIVIDUAL DEMO OF THE PRODUCT FOR YOU, FREE OF CHARGE AND FREE OF ANY FUTURE OBLIGATION.
Will Draggon work on any phone or tablet?
DRAGGON IS DESIGNED TO RUN ON ALL THREE MAIN MOBILE PLATFORMS: WINDOWS, ANDROID AND iOS. THE VERSIONS OF THE MOBILE OPERATING SYSTEMS WE SUPPORT ARE WINDOWS 10 AND ABOVE, ANDROID 7 AND ABOVE AND iOS 10.3 AND ABOVE.
Can I store all of the my own product details, prices etc in the system so that my users are seeing our actual data?
YES, YOU WILL HAVE YOUR OWN SECURE DRAGGON ACCOUNT WHERE YOU CAN SAFELY STORE ALL OF THE PRODUCT AND PRICING DATA, AS WELL AS CUSTOMER INFORMATION, THAT YOUR USERS WILL NEED TO DO THEIR JOB.
Will other companies be able to see my data?
ABSOLUTELY NOT; YOUR DRAGGON CLOUD ACCOUNT IS SECURE AND SAFE AND ONLY USERS FROM YOUR COMPANY CAN SEE YOUR DATA, AND YOU CAN ALSO SET PERMISSSION LEVELS SO THAT ONLY SPECIFIC USERS IN YOUR COMPANY CAN SEE CERTAIN TYPE OF INFORMATION.
When I’m on-site, do I need an internet connection to use Draggon?
NO, DRAGGON WORKS OFFLINE AND ONLINE. WHEN YOU’VE FINISHED YOUR WORK, YOU CAN SAVE IT LOCALLY ON THE DEVICE AND WHEN YOU’RE NEXT ONLINE YOU CAN THEN SYNCHRONISE BACK TO THE CLOUD.
Do I need to set up a Direct Debit?
NO, WE'RE UNABLE TO ACCEPT DIRECT DEBITS BUT YOU CAN
SET UP A STANDING ORDER OR PAY BY BACS.
Is this hosted in the Cloud?
YES, DRAGGON IS A FULLY CLOUD BASED SYSTEM.
Is Draggon available as an "On Premise" option?
UNDER EXCEPTIONAL CIRCUMSTANCES WE CAN DELIVER A SEPARATE INSTANCE OF DRAGGON ON YOUR IT NETWORK, HOWEVER, DIFFERENT PRICING WOULD APPLY.
If I end my contract with Draggon, can I get my data out?
YES, OF COURSE. WE’D BE SORRY TO SEE YOU GO BUT WE WILL PROVIDE YOU WITH A COMPLETE EXPORT OF YOUR DATA AND A COPY OF ALL YOUR DOCUMENTS IN WORD OR EXCEL.
How safe is my data, is it backed up each night?
YES, WE PERFORM A FULL SYSTEM BACK UP EACH NIGHT.
What if I swap from Android to iOS or vice versa?
YES, YOU WOULD DOWNLOAD THE APP FROM YOUR CHOSEN APP STORE, RE-CONNECT TO YOUR DRAGGON ACCOUNT, AND ALL OF YOUR WORK WOULD SYNCHRONISE TO THE NEW DEVICE.
Is Draggon available to download through the app stores?
YES, DRAGGON IS AVAILABE ON THE APPLE, MICROSOFT AND GOOGLE APP STORES.
Can I attach both Images that I take with my camera and one that I select from my gallery to a product?
YES, YOU CAN!
Can more than one person be working on the same floor plan?
YES, BUT ONLY IF YOU WANT THEM TO. DRAGGON ALLOWS YOU TO BE VERY PRECISE ABOUT WHO DOES WHAT, SO YOU SHOULD HAVE ALL THE FLEXBILITY YOU NEED. FOR EXAMPLE, YOU WILL HAVE THE ABILITY TO SET UP YOUR OWN PRODUCT CATALOGUE, PRODUCT ICONS, PRICING ETC.
How flexible is the system? For example, can I add my own product icons?
YES - DRAGGON HAS BEEN BUILT TO BE TOTALLY FLEXIBLE.
What happens if I lose my internet connection while syncing data?
NO PROBLEM, YOUR SYNCHRONISATION WILL CONTINUE WHERE IT LEFT OFF THE NEXT TIME YOU CONNECT.
Can I sync the data using a 4g connection?
YES, ABSOLUTELY. DRAGGON IS LIGHTNING FAST; OBVIOUSLY THE BETTER YOUR CONNECTION THE QUICKER IT WILL RUN.
